Student work: This position is responsible for working in the Service Desk area to provide effective first line IT Support for any IT problems or Service Requests. This role provides a central point of contact for all users of IT Computer Systems. The role is responsible for recording, monitoring and progressing all IT problems and Service requests through to a timely and satisfactory resolution. Administration of User Access to all hosted IT systems. This role will support business and Operational hours and will require some flexible shift working.